Privacy Policy

1. Introduction

EasyRoadCH ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website easyroadch.com and use our services related to European road vignettes.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for a vignette through our website
• Contact us for customer support
• Subscribe to our newsletter or updates
• Complete forms on our website

This personal information may include:

• Full name and contact details (email address, phone number)
• Vehicle registration number and vehicle details
• Payment information (processed securely through third-party payment processors)
• Travel dates and destination countries
• Correspondence and communication history with our support team

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To process and fulfill your vignette orders, register your vehicle with national highway authorities, and provide confirmation documentation
• Communication: To send you order confirmations, updates, and respond to your inquiries
• Customer Support: To provide technical support and address your questions or concerns
• Payment Processing: To process transactions and prevent fraudulent activities
• Website Improvement: To analyze website usage and improve our services and user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: With your consent, to send promotional materials about our services (you can opt out at any time)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

4.1 Government Authorities

Your vehicle registration information is shared with relevant European highway authorities to register your vignette in official databases. This is necessary to provide our services and ensure legal compliance.

4.2 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Payment processors for secure transaction handling
• Email service providers for sending communications
• Website hosting and maintenance providers
• Analytics providers to understand website usage

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure payment processing through PCI DSS-compliant providers
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain:

• Order and vignette information for the duration of the vignette validity plus 2 years for customer support purposes
• Communication records for 3 years
• Payment transaction data as required by financial regulations (typically 7 years)
• Marketing consent records until you withdraw consent

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing your personal information
• Data Portability: Request transfer of your information to another service
• Objection: Object to processing of your personal information for specific purposes
• Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: