Terms of Service

1. Agreement to Terms

By accessing and using easyroadch.com (the "Website") and our services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Website or use our services.

2. Description of Services

EasyRoadCH provides a platform for purchasing and registering digital road vignettes (electronic highway passes) for European countries. Our services include:

• Online vignette purchase and registration
• Vehicle registration with national highway authorities
• Digital confirmation and documentation
• Customer support and assistance
• Information about vignette requirements across Europe

We act as an intermediary between customers and official national vignette authorities. We do not operate the highway systems or set vignette prices, which are determined by respective governments.

3. User Responsibilities

3.1 Accurate Information

You are responsible for providing accurate, complete, and current information when ordering vignettes, including:

• Correct vehicle registration number (license plate)
• Accurate vehicle specifications and category
• Valid email address for receiving confirmations
• Correct travel dates and destinations

Errors in information provided may result in invalid vignettes and potential fines from authorities. We are not responsible for issues arising from incorrect information you provide.

3.2 Compliance with Laws

You agree to:

• Comply with all applicable traffic and highway regulations
• Ensure your vignette is valid before entering toll roads
• Maintain proof of vignette purchase during travel
• Use vignettes only for the registered vehicle
• Follow country-specific requirements and regulations

3.3 Account Security

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Orders and Payment

4.1 Order Process

When you place an order through our Website:

• You make an offer to purchase the selected vignette
• We confirm your order via email
• Payment must be completed to process registration
• Registration with authorities occurs after payment confirmation

4.2 Pricing

All prices are displayed in Euros and include applicable taxes unless otherwise stated. Prices are subject to change based on official government rates. The price applicable to your order is the price displayed at the time of purchase.

4.3 Payment

We accept various payment methods processed through secure third-party payment providers. By providing payment information, you represent that you are authorized to use the payment method. We reserve the right to refuse or cancel orders for suspected fraudulent activity.

5. Vignette Activation and Validity

Vignette activation timing varies by country:

• Austria: E-vignettes purchased online become valid 18 days after purchase at 00:00
• Switzerland: Annual vignettes are valid immediately upon registration
• Other Countries: Most offer immediate or same-day activation

You are responsible for ensuring your vignette is active before using toll roads. We recommend verifying activation status through official verification portals before travel.

6. Cancellations and Refunds

Our refund policy is detailed in our separate Refund Policy document. Generally:

• Cancellations may be possible before vignette activation
• Active vignettes are typically non-refundable
• Processing fees may apply to cancellations
• Refund requests must be submitted in writing

7. Intellectual Property

The Website and its content, including text, graphics, logos, images, and software, are owned by EasyRoadCH or our licensors and are protected by intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or attempt to extract source code
• Create derivative works based on our Website

8. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that:

• The Website will be uninterrupted or error-free
• Defects will be corrected immediately
• The Website is free from viruses or harmful components
• Information provided is complete or accurate

While we strive to ensure accurate registration with authorities, we cannot guarantee acceptance by third-party systems or immunity from technical issues beyond our control.

9. Limitation of Liability

To the maximum extent permitted by law, EasyRoadCH shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Fines or penalties imposed by highway authorities
• Issues arising from incorrect information you provide
• Technical failures of third-party systems
• Delays in vignette activation or registration

Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific vignette in question.

10. Indemnification

You agree to indemnify and hold harmless EasyRoadCH, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any laws or regulations
• Your use of our services
• Infringement of any third-party rights

11. Third-Party Services

Our Website may contain links to third-party websites or services, including payment processors and official government portals. We are not responsible for:

• Content or practices of third-party sites
• Privacy policies of external services
• Availability or functionality of linked sites
• Transactions conducted through third-party platforms

12. Modifications to Services and Terms

We reserve the right to:

• Modify or discontinue any part of our services
• Update these Terms at any time
• Change pricing based on official government updates
• Restrict access to certain features or users

Continued use of our services after changes constitutes acceptance of modified Terms. We will notify users of significant changes via email or website notice.

13. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for:

• Breach of these Terms
• Fraudulent activity or misuse of services
• Provision of false information
• Any conduct we deem harmful to our business or other users

Upon termination, your right to use our services ceases immediately. However, purchased vignettes that are already active will remain valid for their specified duration.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of New Zealand.

15. Dispute Resolution

We encourage resolving disputes informally by contacting our customer support first. If informal resolution is not possible, both parties agree to attempt mediation before pursuing legal action.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and EasyRoadCH regarding our services and supersede all prior agreements and understandings.

18. Contact Information

For questions about these Terms, please contact us: