Frequently Asked Questions

A digital vignette is an electronic highway pass that allows you to use toll motorways in European countries. Unlike traditional physical stickers, digital vignettes are registered electronically to your vehicle's license plate number. There's no need to attach anything to your windshield - the system uses automated cameras to verify your vignette status as you drive.

Several European countries require vignettes for motorway usage: Austria, Switzerland, Slovenia, Czech Republic, Slovakia, Hungary, Bulgaria, and Romania. Each country has its own vignette system with different pricing and duration options. Some countries offer only digital vignettes, while others are transitioning from physical stickers to electronic systems.

You receive your vignette confirmation immediately via email after completing your order. However, activation timing varies by country. Most countries offer immediate activation, but Austria requires an 18-day waiting period for online purchases. Your confirmation email will specify the exact activation date and time for your vignette.

No, each vignette is linked to a specific vehicle registration number and cannot be transferred between vehicles. If you're traveling with multiple vehicles, you need to obtain a separate vignette for each one. This registration system ensures accurate toll collection and prevents misuse.

Driving without a valid vignette results in substantial fines. Penalties vary by country but typically start at €120 and can reach €800 or more for repeat violations. Automated camera systems monitor all vehicles entering motorways, and authorities can issue fines immediately. It's essential to have your vignette valid before entering any toll roads.

Printing is not required but recommended. Your vignette is registered electronically in national databases, so authorities can verify it automatically. However, having a printed or digital copy on your mobile device is useful if you need to provide proof during a traffic stop or at border crossings. Save the email to your smartphone for easy access.

We accept all major payment methods including Visa, Mastercard, American Express, Discover, and various digital payment platforms. All transactions are processed through secure, PCI DSS-compliant payment gateways with industry-standard encryption. Your financial information is never stored on our servers.

No, all prices displayed on our website are final and inclusive. The price you see during calculation is exactly what you'll pay at checkout. Our fees cover digital processing, database registration, email confirmation, and customer support. There are no additional charges, hidden costs, or surprise fees.

Refund policies vary depending on the country and activation status of your vignette. Generally, vignettes can be cancelled before their activation date, though processing fees may apply. Once a vignette is active, refunds are typically not available. Please review our detailed refund policy or contact customer support for specific situations.

Vignette prices are set by national transportation authorities and typically remain stable throughout the year. However, prices may be adjusted annually, usually effective January 1st. We update our pricing immediately when official changes are announced. Any vignette purchased before a price change remains valid at the original price.

Automated camera systems installed at motorway entry points and throughout the highway network read vehicle license plates. The system instantly checks your registration against the national vignette database. If a valid vignette is found, you proceed normally. If not, the system flags your vehicle for potential enforcement action.

Contact our customer support immediately if you notice any error in your license plate registration. In many cases, we can correct minor mistakes before the vignette activation date. For active vignettes, correction procedures vary by country - some allow amendments while others may require purchasing a new vignette. Always double-check your license plate information before confirming your order.

Yes, most countries provide online portals where you can verify your vignette status by entering your license plate number. Your confirmation email includes links to these verification systems. You can check your vignette validity at any time before or during your journey. We recommend verifying status before entering motorways.

Custom and personalized license plates are registered in the same way as standard plates. Simply enter your exact license plate characters as they appear on your vehicle. The system recognizes all registered plate formats. If you're unsure about special characters or formatting, contact our support team for assistance before placing your order.

Requirements vary by country. Switzerland requires separate vignettes for trailers and caravans. In Austria, Slovenia, and most other countries, the vehicle vignette covers the entire combination (vehicle plus trailer). Always check country-specific regulations for your route. Our customer support team can provide detailed guidance for trailer requirements.

No, vignettes are non-transferable and linked permanently to the registered vehicle. If you need to change vehicles during your trip, you must obtain a new vignette for the replacement vehicle. There are no provisions for transferring vignettes between vehicles, even if owned by the same person.

Yes, in most countries motorcycles and scooters fall into the same vignette category as passenger cars (Category 1), regardless of engine size. They have the same pricing and duration options. Electric motorcycles and scooters are also included in this category.

You need separate vignettes for each country that requires them. For example, if you're driving from Austria through Slovenia to Croatia, you'll need both Austrian and Slovenian vignettes. Plan your route in advance and obtain all necessary vignettes before departure. Our calculator can help determine which countries you'll need coverage for based on your route.